Refund and Return Policy

Thank you for shopping at Antonioli.cc. We strive to ensure your satisfaction with every purchase. Please read our Refund and Return Policy carefully to understand our guidelines and procedures.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The item must be returned within 14 days of the delivery date.
  • The item must be unused, unworn, and in the same condition that you received it.
  • The item must be returned in its original packaging, with all tags and labels attached.
  • You must provide a valid proof of purchase, such as an order number or receipt.

2. Non-Returnable Items

The following items are not eligible for return:

  • Items that have been used, worn, or altered.
  • Items that are not in their original packaging.
  • Items that are missing tags or labels.
  • Personalized or custom-made items.
  • Underwear, swimwear, and pierced jewelry (for hygiene reasons).
  • Items marked as “Final Sale” or “Non-Returnable”.

3. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our customer support team at [Your Contact Information] within 14 days of the delivery date to request a return authorization.
  2. Provide your order number, the item(s) you wish to return, and the reason for the return.
  3. Our customer support team will review your request and provide you with a return authorization number (RAN) and instructions on how to return the item(s).
  4. Pack the item(s) securely in their original packaging, including all tags and labels.
  5. Write the RAN clearly on the outside of the package.
  6. Ship the package to the address provided by our customer support team.

4. Return Shipping

You are responsible for the cost of return shipping, unless the return is due to our error (e.g., you received the wrong item or a defective item). We recommend using a trackable shipping service and purchasing shipping insurance, as we are not responsible for lost or damaged returns.

5. Inspection and Processing

Once we receive your return, our team will inspect the item(s) to ensure they meet our eligibility criteria. If the return is approved, we will process your refund or exchange within 7-10 business days.

6. Refunds

Refunds will be issued to the original payment method used for the purchase. Please note that it may take several business days for the refund to appear in your account, depending on your bank or credit card company.

7. Exchanges

If you would like to exchange an item, please indicate the desired replacement item when you initiate the return. Exchanges are subject to availability. If the desired replacement item is not available, we will issue a refund instead.

8. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team at [Your Contact Information] within 48 hours of delivery. We will provide instructions on how to return the item and will either replace it or issue a full refund, including the cost of return shipping.

9. Cancellations

You may cancel your order within 24 hours of placing it, provided that the order has not yet been shipped. To cancel your order, please contact our customer support team at [Your Contact Information]. If the order has already been shipped, you will need to initiate a return once you receive the item(s).

10. Contact Information

If you have any questions about our Refund and Return Policy, please contact us at [Your Contact Information].